Terms & Conditions


1. Scope of Terms and Conditions

The following terms and conditions of business of Dual Academy AG – hereinafter referred to as Dual – shall form the basis of contracts concluded regarding all services/products offered on the website www.dual.ac.

The Dual web pages are aimed at companies and both private and commercial users (hereinafter referred to as Users). Our terms and conditions of business apply to consumers and companies.

The individual regulations within our terms and conditions of business shall, according to their content, apply to consumers and companies. Consumers as defined in these terms and conditions of business are natural persons, who sign contracts for their own or family members.
The terms and conditions of business for Users shall only apply if Dual has expressly given its written consent to their application.
It should be noted that certain services/products may be subject to their own respective terms and conditions and/or registration policies and contitions. Separate reference will be made to these in conjunction with the relevant service/the relevant product where appropriate.


2. Concluding a Contract

By completing the contact form, no legally binding contract is generated. This only happens after the client registers for a course after being in contact with Dual Academy.

All timetables and schedules agreed by Dual are subject to the availability of the appropriate facilitating staff. Dual shall always strive to find a substitute for any absent facilitator. Customers are not entitled to be trained by a particular facilitator. Dual shall offer replacement sessions or programs for any training units or programs which had to be canceled. In cases where this is not possible, Dual shall inform the User immediately and refund any sessions paid for but not delivered, at the end of the course. A change in facilitator may be part of the Dual Method, and does not entitle the customer to cancel or to withdraw from the contract. Dual accepts no responsibility for the non-achievement of specific course-related language goals. Guidelines published by Dual regarding the number of lessons required to reach a particular level are based on many years of experience, but may differ from the actual requirements in individual cases.

3. Right to Withdraw / Cancelation

The Users may withdraw from their contractual declaration within 7 days in writing (e.g. letter or email), without stating their reasons. The notice period shall generally begin on conclusion of the contract. Sending the withdrawal before expiration of this period shall be deemed sufficient for adhering to the withdrawal period. If the User has started the course/the first lesson has been held, the right to withdraw shall not apply.
Withdrawals must be sent to:

Post Mail Address:

Dual Academy AG, Waldeggstrassse 37, 3097 Liebefeld, Switzerland

or email: info@dual.ac


Where products/training materials are delivered, the period shall not begin before the day on which they are received by the User.

The right to withdraw notwithstanding, the customer shall pay for services that have already been used.


Dual reserves the right to withdraw from individual contracts with User, to cancel or postpone programs executions prior to the start of a program. In the cases of a withdrawal from a contract or a program cancellation initiated by Dual, the User will be refunded 100% of his or her paid program fees. In case of a program postponement the User has the option to either transfer his enrolment to the new starting date and transfer his payment towards the new program fee or withdraw from the contract with a 100% refund of his or her paid program fees.


4. Price Details

The prices at the time of ordering shall apply to the relevant services/products. The prices listed on www.dual.ac include the statutory value-added tax. Certain services/products are exempt from value-added tax.

The price details for training and materials shall be quoted subject to the customer being placed in the appropriate course. If the placement differs from the actual requirements, there may be changes to the prices.


5. Terms of Payment

The relevant applicable prices can be found in the relevant service/product description at www.dual.ac. The User undertakes to pay this price. Payment shall be due upon registering for/ordering the service/the product.

6. Copyright

The work materials provided by Dual are copyright-protected and may not be reproduced or used for commercial purposes, either in full or in part, without the consent of Dual and the relevant speakers. Dual reserves the right to discontinue the services provided on the website www.dual.ac either in full or in part at any time, without stating any reason. The User expressly recognizes this right. Dual shall not pay damages or compensation for any loss of profit in the event of this.

7. Links to Third-Party Websites

The Dual website may connect to third-party websites either through links or other methods. Dual does not have any influence on the content of such websites and is not responsible for it. Dual distances itself from any websites that are of an offensive, unconstitutional, illegal or pornographic nature.


8. Data Protection

User data shall be stored for internal processing and for Dual’s own promotional purposes in accordance with legislation. If Users do not wish to be sent Dual information material, please notify Dual Academy AG, Email: info@dual.ac. Data will then be blocked. Reference is also made to the data protection regulations at www.dual.ac.

9. Liability and Guarantee

Dual assumes no liability for the availability and accessibility of www.dual.ac. Dual accepts no responsibility for the non-achievement of specific learning and course-related goals. Dual shall also assume no liability for the cancelation of individual training modules due to force majeure. This does not affect the liability of Dual resulting from mandatory legal regulations.

10. Court of Jurisdiction

The sole court of jurisdiction for all disputes relating to contracts concluded with Dual is Bern, Switzerland.

11. Final Provisions

The laws of Switzerland apply.

Any changes and additions to the contract must be made in writing. In the event that any individual provision in this contract proves invalid, Dual shall be entitled to replace it with a valid provision of similar purpose. If this is not possible, legal regulations apply.